Don’t get me wrong. It prints perfectly but acts like an idiot.
HP Explain your self! I can’t print out the order slip in black and white since the printer is out of yellow. WTF! This is bad for my business but probably good for the printer industry. Hopefully Warren wants his drill bits holders in a timely fashion rather than waiting for me to get hold of a new printer cartridge.
Product presentation was essential and I thought it was a nice idea to place the products in neat rows, divided by paper sheets as in the chocolate-candy boxes. The problem with this was, apart from the time it took to pack, the boxes only held 90 products.
What the hell?
If you haven’t figured it out yet, this made it rather tricky handling my first order for 5.000 units. I realized this in the last minute and eventually sent them 56 boxes (56 boxes x 90 units = 5.040 products). I didn’t dare to charge for the extra 40 units.
I certainly didn’t want to embarrass myself but I had to point out this mistake to the retailer. Otherwise their computer data would get messed up not having the correct amount of products in stock. It doesn’t feel good to be a hassle for your first and most important customer.
Later when I visited some of the stores the paper sheets, supposed to make everything look exclusively designed were anything but fancy. Crumbling paper were spread all over the place making the designed boxes look like trash bins.
It was an important learning experience to have gone through this ordeal. Now I knew what I needed, got rid of the dividing paper sheets and I even found plastic strings for half the price and re-designed my boxes to hold 100 Gearfix units each. But there were dark clouds summoning ahead.